Frequently Asked Questions
A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.
We accept all major credit cards, debit cards, & Paypal. We invoice through a secure client portal.
Our prices include 1 Concept and 2 rounds of revision on the design. Once you have exhausted your 2 rounds, each additional revision or new concept is $150 per hour. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.
If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.
Yes, Native Ai, PSD, InDesign Files (Source Files) are available for purchase and have a fee of 2x the base price. Please note, these file includes all the layers of the finalized artwork and will be released once payment is received.
No, the project source files (layered .PSD or .AI files) remain property of IGNITE unless agreed upon in advance or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.
Yes. Our standard turnaround is 10-15 Business Days for graphics. There is a $150 fee for expedited 5 Business Day designing and $250 for 3 Business Days. 1 Business Day designing is a $600 rush fee. These fees are due in full, up front with the delivery of content.
Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
Logo/Flyer Design: 10 to 14 business days
Website Designs: 10 to 12 weeks
Custom Designs: 14 to 30 business days
We do not guarantee a completion date for any project. We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.
The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by IGNITE Media Network and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to IGNITE and the project will be cancelled without notice.
Client has 7 days to make their final payment once the project is complete or a $150 late fee will be applied for every week that the client is late after that time.