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FREQUENTLY ASKED QUESTIONS

1. Revisions

A. We allow up to 2 rounds of edits per item without incurring additional design fees of $150 per hour for revisions.

2. Materials

A. All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin

B. Electronic files may be delivered in the following format:

  • Email
  • Word Documents
  • TXT
  • PDF
  • JPG
  • GIF
  • TIF
  • PNG

*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).  Images that are not sent in high resolution will result in poor print quality. IGNITE will not be held responsible, and reserves the right to decline projects due to poor quality images.

C. All text supplied must be typed. (DOC, TXT, or Email).  There will be a $75 fee for text that must be typed by IGNITE.

D. If a specific image is desired, but no high resolution image has been supplied by the client, a $75 fee that will be added.

E. Native/Source Files are available for release and are billed at a rate of 2x the base price. ie: Flyer $200 + Source File $400 = $600 For Flyer & Source File

3. Payment

A. All projects require a non-refundable deposit before the job can begin. NO EXCEPTIONS. Deposit is determined by job type.

B. Payment type accepted:

  1. Paypal (orders over $500 require an additional fee of 3% that will be added to your total.)
  2. Credit Card (orders over $500 require an additional fee of 3% that will be added to your total.)

C. Balance must be received before finished product is released.

4. Proofing

Prior to completion all clients will have the opportunity to review/proofread each job to ensure accuracy.  Once the job receives approval NO CHANGES MAY BE MADE. We are not responsible for any misspellings, punctuation or formatting after your last approval.

5. Turnaround

A. Our standard turnaround time is 7-10 business days for our staple designs.
B. Please allow 4-6 weeks for web design.

6. Expedite Fee

An additional Expedite Fee will be charged to clients that request their project to be completed within fewer than 7-10 business days. Fees will vary.

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